Refund Policy

You may request a full refund within 14 days of your purchase of Basetier. To request a refund, email hello@basetier.dev with your order number or the email used at checkout. Refunds are processed back to your original payment method.

We want you to be confident in your purchase. Refunds within the 14-day window are granted in good faith. We may decline a refund if there is clear evidence of abuse — for example, the template source code has been redistributed or resold. In those cases the license is also terminated.

After 14 days, purchases are considered final. As a one-time digital download, the product cannot be "returned" in a physical sense once you have the code. If you encounter a significant issue that prevents the template from working as described, contact us — we will try to resolve it even outside the window.

Email hello@basetier.dev with: - Your order number or checkout email - A brief reason for the refund We will respond within 2 business days and process eligible refunds within 5 business days. Your license and download access are revoked upon refund.

Please contact us before initiating a chargeback. Most issues can be resolved directly and faster through hello@basetier.dev. Unauthorized chargebacks may result in license termination.